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Brother™ Limited Warranty (International Version)

Who is covered

■ This limited warranty (“warranty”) is given only to the end-users of the accompanying product and accessories (collectively referred to in this warranty as “this Product”), and is valid only for Brother products acquired through authorized distributors or resellers (each, an “Authorized Reseller”) in the following territories: Antigua/ Barbuda, Anguilla, Aruba, Barbados, Bermuda, Bahamas, Belize, Colombia, Costa Rica, Dominica, the Dominican Republic, Ecuador, Granada, Guatemala, French Guiana, Guyana, Honduras, Haiti, Jamaica, St. Christopher y Nevis, Cayman Islands, St. Lucia, Nicaragua, Panamá, Surinam, Turks and Caicos, Trinidad y Tobago, St. Vincent, Venezuela and US Virgin Islands.

Customer service center - certified center of excellence (Image: Brother USA)

Customer service center – certified center of excellence (Image: Brother USA)

 

What is covered

■ This Product includes a machine and accessory Items. Accessory Items include but are not limited to foot controller, presser feet, miscellaneous tools and embroidery frames.

Except as otherwise provided herein, Brother warrants that the machine and the accompanying accessory Items will be free from defects in materials and workmanship, when used under normal conditions in accordance with the handling instructions and general information and warnings appearing in the operating manual.

arrowBrother™ Limited Warranty (Standard)

This warranty service will be rendered by or through the Authorized Resellers within the territory of the country where this Product was purchased.

What is the length of the Warranty Period(s)

■ This warranty is valid for one (1) year, which starts from the purchase date of the product from the Authorized Reseller, except if the local law requires a longer minimum warranty term, in which case the minimum term of the local law will govern. Any warranty issued, granted by the distributor or marketer of this product will be the exclusive responsibility of the distributor or marketer, so that BROTHER will not be liable for the extensions or additional warranties offered by them.

What is NOT covered

To the extent that the applicable legislation allows, this warranty does not cover faults or flaws that are caused by:

(1) Physical damage to this Product;

(2) Damage caused by improper installation, improper, abnormal or commercial use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

(3) Damage caused by another device or software used with this Product (including but not limited to damage resulting from use of non Brother™- brand parts and consumable and accessory Items);

(4) Problems arising from other than defects in materials or workmanship.

(5) Consumables of the product, which have to be replaced due to ordinary wear and tear, including, without limitation, needles and bobbins.

This warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/ removal of the serial number).

What to do if you think your Product is eligible for warranty service

The claims to execute the warranty will be received by: the Brother authorized service centers. To obtain information on the closest Brother authorized service center, contact us in your country through our website: http://www.brotherusa.com/latinamerica/, e-mail: HADLATIN@brother.com or the following number: 888-800-7303

What Brother will ask you to do

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale. Unless provided otherwise by applicable local law, you are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

Brother - at your side (Image: Brother site)

Brother – at your side (Image: Brother site)

What Brother will do

If the problem reported concerning your machine and/or accompanying accessory Item(s) is covered by this warranty and if (i) you first reported the problem with your machine to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the machine and/ or accompanying consumable and accessory Item(s) at no charge to you for parts or labor. In case of replacement, it will be done with a good unit substantially the same as the returned one. If, after a reasonable period of time not exceeding the term required by local law, Brother cannot repair or replace the product as guaranteed, you will be reimbursed the amount of the purchase after final delivery of the Product to Brother. Brother reserves the right to supply a refurbished or remanufactured replacement machine and/or accompanying accessory Item(s) and use refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts; by exercising this warranty, you expressly authorize the use of these components. The repaired or replacement machine and/or accompanying accessory Item(s) will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the machine and/or accompanying accessory Item(s) are not covered by this warranty (either stage), you will be charged for shipping the machine and/or accompanying accessory Item(s) back to you.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your machine

When a replacement machine is authorized by Brother, and you have delivered the machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement machine. They may replace the machine with one they have in stock or after receiving one from Brother. The replacement machine you receive (even if refurbished or remanufactured) will be covered by the balance of the warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement machine that is sent to you and your original machine shall become the property of Brother. You should retain a copy of the return shipping bill, signed by the courier.

Limitations

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, except where require by local law, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

TO THE EXTENT PERMITTED BY LOCAL LAW, THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. Certain countries/certain regions, states or provinces do not allow limitations in the duration of an implicit warranty, so the above limitation or exclusion may not apply in your case.

This Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. This warranty gives you certain rights and you may also have other rights that may vary from state to state, province to province or from country to country.

This Warranty (and Brother’s obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

If any of the clauses contained in this limited warranty certificate are considered by a competent judge invalid or null, said invalidity or nullity will not affect the rest of the clauses or conditions found in the remaining precepts and clauses of this warranty, which will be enforceable and applicable in all sense permitted by laws. The Brother limited warranty is valid in any country/region or place where Brother offers technical service for this product and where it has marketed this product directly or through an authorized distributor.

The level of warranty service received may vary according to local standards. Brother will not change the model, the assembly or the functions of the product to make it operate in a country/region where it was never intended to be used because of legal or regulatory issues.

Important: We recommend that you keep all original packing materials, in the event that you ship this product.

Product and Model:
Serial No.:
Purchase date:
Name of Authorized Distributor or Point of sale:
Exact address:
Country:
Invoice Number:
Name of the Buyer:
Identity Card (IC) / Tax Information Register (RIF):
Telephone:
E-mail:

© 2012 Brother International Corporation

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